1. Scope and access to reporting
Frameleaf respects intellectual-property, privacy and personal-safety rights. This Policy explains reports concerning Frameleaf-operated services, including account access, relay, encrypted backup and AI processing. Frameleaf does not currently host the operational Library, and may not control the original media on an independently operated server. We will distinguish material in our control from content that can only be removed by that server’s administrator or another provider.
A reporter does not need a paid account to contact us. Send general abuse or intimate-image reports to [email protected], security reports to [email protected], and legal process to [email protected]. Copyright notices and counter-notices should be sent to the copyright contact in Section 3. Do not send usable encryption keys, passwords or unnecessary copies of illegal or intimate media.
2. General reports and immediate risks
Identify the service location, account, share URL, job or other information reasonably sufficient to locate the issue; describe the alleged harm; identify any authority to act for another person; and provide a safe contact method. We will assess available evidence, seek necessary clarification and apply proportionate measures under the Acceptable Use Policy. A broad unsupported assertion does not automatically establish a violation.
For an immediate danger to a person’s safety, contact the appropriate emergency services as well. Frameleaf is not an emergency response system. Where we become aware of suspected child exploitation or another circumstance requiring a report or preservation, we will act as required by applicable law. Reports should identify a location, not redistribute exploitative files. We may preserve necessary evidence with restricted access and prevent further use or distribution through services within our control.
3. Copyright contact
Send copyright notices and counter-notices to [email protected], with “Copyright notice” or “Copyright counter-notice” in the subject, or by post to Frameleaf, Inc., Attn: Copyright Notices, 14 Wall Street, Suite 2000, New York, NY 10005, United States. Contact information is also available at frameleaf.app. Telephone: +1 (332) 287-1911.
These are Frameleaf’s copyright reporting channels. This Policy does not represent that a particular statutory safe harbor applies or replace any required designation and registration of an agent. It does not authorize service of court process by an otherwise invalid method.
4. Copyright infringement notices
Where the United States notice-and-takedown procedure applies, a copyright owner or authorized representative should provide a physical or electronic signature; identification of the copyrighted work or a representative list of works at a single site; identification of the material alleged to infringe and information reasonably sufficient to locate it; contact details including address, telephone and email where available; a statement of a good-faith belief that the challenged use is not authorized by the owner, its agent or law; and a statement that the notice is accurate and, under penalty of perjury, the sender is authorized to act for the owner of the allegedly infringed exclusive right.
Consider lawful licenses, exceptions, fair use or fair dealing before reporting. Copyright registration is not demanded merely to submit a notice where the applicable procedure does not require it. Do not use a copyright notice to suppress criticism or a photograph merely because you appear in it without considering who owns the copyright; privacy and intimate-image reports have separate routes.
For a materially complete qualifying notice concerning material within the applicable service scope, Frameleaf will act expeditiously to remove or disable access as appropriate and notify the affected user when required. We may forward the notice and necessary identifying information to that user or relevant parties in the process. Do not include personal information unnecessary to the claim. A knowingly material misrepresentation can create liability under applicable law.
5. Counter-notices
A user who believes material was removed or disabled through mistake or misidentification may submit a counter-notice to the copyright contact. It must include the user’s physical or electronic signature; identification of the removed material and its former location; a statement under penalty of perjury of a good-faith belief that removal or disablement resulted from mistake or misidentification; and the user’s name, address and telephone number.
The counter-notice must also state consent to the jurisdiction of the United States federal district court for the district where the user’s address is located, or, for an address outside the United States, a district where Frameleaf may be found, and agreement to accept service from the original complainant or its agent. This is the specific jurisdictional statement for the statutory counter-notice process, not a general replacement of the consumer forum protections in the Master Terms.
We will forward a qualifying counter-notice to the original complainant. Where the applicable procedure requires restoration, we will restore access no earlier than ten and no later than fourteen business days after receipt unless we receive the required notice of a court action seeking to restrain the allegedly infringing activity. A separate lawful basis for restriction, such as prohibited non-consensual intimate imagery, a binding order or an independent security risk, is assessed separately and is not erased by a copyright counter-notice.
6. Repeat infringement and technical measures
Frameleaf will adopt and reasonably implement a policy to terminate commercial-service accounts in appropriate circumstances for repeat infringement. Relevant information can include substantiated notices, counter-notices, court findings and evidence of misuse; a raw count of contested allegations alone is not necessarily conclusive. Serious or deliberate infringement can justify earlier restriction under the Master Terms.
Frameleaf will accommodate and not interfere with qualifying standard technical measures where applicable law requires it. This Policy does not authorize general decryption of customer-controlled data or promise automated inspection of every object. Necessary compliance controls must be evaluated according to the actual service activity rather than assuming that all relay and storage functions have identical legal duties.
7. Non-consensual intimate imagery and synthetic sexual abuse
A depicted person or their authorized representative may request removal or disabling of intimate imagery shared without consent, including a covered synthetic or digitally altered depiction. The reporter need not own the copyright or hold a Frameleaf account. Identify the specific content and location, provide contact information and a physical or electronic signature, and state in good faith that the material depicts the identified person and was disclosed without their consent. Explain representative authority where applicable. We will request only information reasonably needed to assess and locate the material.
Where Frameleaf operates a covered platform subject to the United States Take It Down Act, it will process a valid removal request within 48 hours, including removal of the identified content and reasonable efforts to identify and remove known identical copies as required by that law. Other applicable jurisdictions may impose additional or shorter duties. Outside that statutory scope, Frameleaf will still promptly review credible reports and restrict prohibited material within its control under its Policy.
We will provide a case reference and reasonable status information, safeguard report details, and avoid unnecessary disclosure of the reporter’s address or intimate material to an alleged abuser. We may ask for safe additional identifying information when a report does not allow us to find the content. Where the original is on a self-hosted Library beyond our control, we will explain the limitation and take lawful measures available through our own services; we will not claim to have erased an independently stored original merely by disabling a relay route.
8. Legal process and government requests
The Law Enforcement and Subpoena Policy governs legal demands, preservation, emergency requests, internal-counsel review and notice to affected users. Frameleaf’s policy is to have all legal requests reviewed by internal counsel and to seek clarification, narrowing or judicial relief where a demand is deficient. Ordinary support staff cannot waive disclosure requirements.
Frameleaf’s policy is to notify affected users before disclosure unless prohibited by a court order or other binding law, with a narrowly limited delay for a genuine life-safety emergency as described in that Policy. Delayed notice follows when the restriction or emergency basis ends. Preservation does not itself authorize disclosure, and a request does not create access to information or usable decryption keys that Frameleaf does not possess.
9. Review, records and contact
A user may request review of a restriction by replying to the case contact or [email protected]. Frameleaf will provide reasonable reconsideration and explanation where lawful and feasible, without delaying urgent statutory action. Good-faith reporting and lawful complaints to authorities are not grounds for retaliation. Report and case records follow the Security Schedule’s purpose-specific retention and preservation rules.
Frameleaf, Inc. administers this Policy. General legal correspondence may be directed to [email protected] or the United States address above. Frameleaf Canada Inc. may assist with local correspondence without automatically becoming the provider of the affected service.