1. Your agreement with Frameleaf
1.1 Contracting party
These Master Terms of Service (the Master Terms) are between you and Frameleaf, Inc., a corporation organized under the laws of Wyoming, United States (Frameleaf, we, us). Our United States correspondence address is 14 Wall Street, Suite 2000, New York, NY 10005, United States. References to you or Customer mean the individual accepting the Agreement or, if accepted with authority for an organization, that organization.
Frameleaf Canada Inc. is a separate company that may assist with administration, support and service delivery. Its involvement does not make it your contracting party or a guarantor of Frameleaf, Inc. A different selling entity applies only if expressly identified before purchase in an Order accepted by you. Nothing excludes a liability imposed on either entity by applicable law.
1.2 Acceptance and authority
You accept these Master Terms through an affirmative acceptance control, an electronic signature, or an Order that expressly incorporates them. We will make the applicable documents available for review and retention before acceptance. Merely reading the Legal Terms webpage, downloading open-source source code, or exercising rights under an open-source license does not constitute acceptance of the commercial Agreement.
An individual entering this Agreement must be at least 18 and have contractual capacity under applicable law. A person accepting for an organization represents that they are authorized to bind it. Organization users must act within the authority granted to them. Managed family access, where offered, is subject to Section 4 and is not permission to create independent commercial accounts for children.
1.3 Components of the Agreement
The Agreement consists of these Master Terms, your accepted order form or checkout record (Order), and the following documents to the extent the relevant service or activity applies: Cloud Connectivity and Relay Schedule; Encrypted Backup and Restoration Agreement; Subscription, Billing and Refund Terms; Refund Policy; AI, GPU Processing and AI Credits Terms; Mobile Application EULA; Acceptable Use Policy; Security, Retention and Deletion Schedule; and, for organization processing, the Data Processing Addendum (DPA). The Business Services Schedule and Optional Service Level Agreement apply only as stated in those documents. The Biometric and Sensitive Features Notice, Copyright and Abuse Policy, Privacy Notice and Cookie Notice address their respective subjects. The Security Policy states the scope and conditions for authorized security research and vulnerability reporting. The Trademark Policy governs permissions for use of Frameleaf branding without restricting applicable open-source rights or uses permitted by law. The Law Enforcement and Subpoena Policy describes legal-request handling, internal-counsel review, user notice and technical disclosure limits. A privacy notice is not blanket consent to optional processing.
An agreement for a feature not purchased or enabled does not create a duty to supply that feature. Unreleased features, demonstrations, roadmaps and beta invitations are not paid entitlements unless expressly included in an Order.
1.4 Order of precedence
Mandatory law and applicable open-source licenses take precedence within their respective scope. Applicable standard contractual clauses for international data transfers take precedence over conflicting commercial terms. The DPA controls personal-data processing conflicts; the Mobile EULA’s marketplace addenda control marketplace-required application provisions. An individually negotiated, signed Order controls other conflicts only where it expressly identifies the provision being changed. Next, a subject-specific product schedule controls its subject; then these Master Terms apply.
The Security, Retention and Deletion Schedule controls default retention deadlines subject to the supported backup configuration and any expressly agreed variation. Neither ordinary documentation nor a website price update silently amends an existing paid commitment. A consumer’s mandatory rights cannot be displaced by a form Order or a statement that it has higher priority.
2. What Frameleaf does and does not supply
2.1 Self-hosted Library
Frameleaf Library is the AGPLv3 photo and video library software based on Immich. You or another administrator operate the Library, its database, storage, operating system and network. Frameleaf does not currently provide hosting of your operational photo or video Library. An account on Frameleaf Cloud is not a hosted Library, an always-on replacement server, or a managed copy of your running Library.
2.2 Commercial Services
Frameleaf Cloud (FC) is the optional commercial service layer used with Frameleaf Library (FL). Services means the account, sign-in, server linking, entitlements, remote connectivity, managed backup storage, selected cloud AI processing, AI wallet, billing and support functions actually supplied under your Order. Cloud does not replace your running Library.
Managed Cloud Backup stores recovery data using the encryption and key arrangements in the Backup Agreement. Customer-provided backup storage and Buddy Backup have different operators, encryption boundaries and retention responsibilities. Buddy Backup, where enabled, places encrypted recovery data on a paired customer-operated Frameleaf server; Cloud coordinates pairing and authorized connections rather than storing that peer’s recovery data as managed Cloud Backup.
Cloud AI receives readable selected inputs directly at an ephemeral processing worker. Uploaded content and container-local working data are deleted immediately when the job finishes and the worker is destroyed; results already delivered to your Library and non-content job records have separate lifecycles. Neither a backup subscription nor use of remote access authorizes Cloud AI processing. A subscription does not include AI wallet credit unless an express offer says otherwise.
2.3 Applications and third-party environments
Applications means Frameleaf’s proprietary iOS and Android applications and other proprietary downloadable software expressly identified as such. A separate Mobile EULA governs the native applications. Your devices, self-hosted Library, internet connection, chosen third-party hosting and independently selected integrations are Customer Systems. Your own hosting provider is not Frameleaf’s subcontractor merely because you use Frameleaf software there.
Cloud AI and Library machine learning are separate systems. Frameleaf Cloud’s AI processing and machine-learning services are separately operated commercial systems, distinct from the machine-learning containers distributed with the Frameleaf Library project. Those Library containers run on infrastructure selected and controlled by the Library administrator and form part of Customer Systems; their software and models remain subject to their applicable licenses. They are not the Frameleaf Cloud AI service, and running them does not by itself enable Cloud AI, submit media to it or require AI Credits.
Cloud AI processes inputs selected and submitted through an enabled Cloud feature under the AI, GPU Processing and AI Credits Terms and applicable privacy and security provisions. Cloud processing may differ from Library-container processing in available features, models, outputs, resource requirements and data handling. A capability available in one system is not a promise that it is available or behaves identically in the other. This distinction does not change any open-source license that applies to a component or integration.
2.4 No financial-service account
Frameleaf collects payment for its own services through payment providers and marketplaces. It does not under this Agreement acquire payments for your business, settle your customers’ transactions, provide a bank or deposit account, transmit money between users, extend credit, or provide investment services. AI Credits are service-use entitlements described in their separate terms, not general-purpose payment instruments.
3. Open-source rights and independent status
3.1 Library license
Frameleaf Library remains subject to GNU AGPLv3 and applicable third-party licenses. Its source repository is https://github.com/Frameleaf/frameleaf-app. These Master Terms do not prohibit copying, modification, redistribution, commercial hosting or other activity permitted by the applicable open-source license. A cloud subscription is not required merely to exercise those rights. Commercial restrictions apply only to the commercial Services or proprietary components to which they lawfully relate.
3.2 No contractual reclassification
The description of a service or repository as proprietary does not override a license that legally applies to its code. Separate open-source notices control covered components. Publicly available source is not confidential information under the Agreement. No source-code access right is conditioned on payment of a disputed commercial invoice or acceptance of additional proprietary restrictions.
3.3 Attribution and non-affiliation
Frameleaf Library is based on Immich. Original code and contributions remain copyright their respective owners. IMMICH is a third-party trademark. Frameleaf, Inc., Frameleaf Canada Inc. and Frameleaf products and services are not affiliated with, sponsored by, endorsed by or officially associated with FUTO or the Immich project. Frameleaf Library is an independently maintained fork, not an official Immich release. Frameleaf’s product and marketing branding will not use the IMMICH logo. Frameleaf’s obligations are its own, not obligations of FUTO or the Immich project.
4. Accounts, administrators and authorized users
4.1 Account information and credentials
Provide accurate contact and billing information and keep an email address at which critical notices can reach you. Protect passwords, passkeys, recovery codes, device credentials, API tokens and encryption keys. Use available multifactor authentication where appropriate. Notify [email protected] promptly of suspected compromise. We will not ask you to email a password or a private backup recovery key.
You are responsible for actions you authorize and for reasonable security of Customer Systems. You are not automatically responsible for every unauthorized action merely because it used your account; responsibility depends on the cause, applicable law and each party’s breach of its obligations.
4.2 Separate identities and permissions
A Frameleaf Cloud account, a Library administrator account, an app-store purchasing account and an individual Library user’s account may be different identities. Paying a bill does not by itself grant ownership of another person’s media, administrator access to a Library, or a right to obtain an encryption key. Account linking requires the authorization described in the relevant interface.
A Library administrator may have extensive access to locally stored media, database information, backups and users’ permissions. Interface hiding, a private-album label or a local PIN does not establish a security boundary against a server administrator. Review your administrator’s policies before using a Library controlled by someone else.
4.3 Organizations and managed access
An organization controls accounts and resources it lawfully administers, subject to individuals’ rights and agreed restrictions. It must designate authorized administrators, give necessary notices and maintain a process for departing users. It may not claim ownership of a personal account solely because it paid for a subscription or because a work email address was used.
Where a family or managed-user feature is offered, the adult administrator must hold appropriate authority, configure age-appropriate access and supervise authorized minors. The administrator cannot consent on behalf of an unrelated adult or waive a child’s statutory rights. We may restrict features involving children until applicable notice, parental-consent and safety requirements are satisfied.
4.4 Recovery, death and competing claims
We may require proportionate proof of identity or authority before changing control of an account. A payment card, obituary or relationship claim alone is not sufficient proof of entitlement to private media. We may temporarily preserve disputed service records or limit sensitive changes while evaluating credible competing claims or valid legal process. We do not adjudicate title to family photographs, marital assets or business records.
Where legally permitted, a duly authorized personal representative may request account administration or an available export. Neither proof of identity nor legal succession enables us to decrypt data when we lack the necessary key. We cannot promise a legacy-access service unless specifically enabled and documented.
5. Access rights and responsible use
5.1 Service access
During the applicable paid or authorized free service term, we grant you a non-exclusive right to access the Services within your Plan’s disclosed limits for lawful personal use or, where permitted by the Plan, internal business use. Resale of Frameleaf-controlled service capacity, shared billing access or white-label operation requires an expressly authorized partner arrangement. This does not restrict independent commercial use or hosting of AGPL-covered Library code.
5.2 Restrictions
You must comply with the Acceptable Use Policy. You must not access another person’s account without authority, interfere with security, knowingly distribute malware, evade paid cloud usage controls, falsify billing records, or use the Services for unlawful conduct. Restrictions do not prohibit lawful interoperability, exercise of open-source rights, good-faith reviews, or authorized security research conducted within an applicable published safe harbor.
5.3 Technical limits and changes
Plans may specify storage, transfer, users, concurrency, file sizes, supported formats and compute limits. We will disclose material limits before purchase. We may use proportionate rate limits to protect service availability and security, but will not treat ordinary use within a purchased allowance as abuse solely because it is expensive for us. A substantial one-time disaster restore is not, without more, prohibited usage. No undisclosed supplier charge automatically becomes your charge.
6. Your content and our limited permissions
6.1 Ownership
Customer Content includes media, files, associated library data, backup payloads, prompts and outputs you submit or generate through requested features. You retain your rights in Customer Content. This Agreement transfers no ownership of your photographs, videos, private albums or encryption keys to Frameleaf. Rights in AI outputs are addressed in the AI terms and remain subject to applicable law and third-party rights.
6.2 Permission to perform requested operations
You authorize Frameleaf and its contracted service providers, only as needed to provide the requested Services, to receive, encrypt, store, copy for redundancy, transmit, validate, restore and delete Customer Content; to process selected AI inputs; and to deliver content to recipients you authorize. This permission is limited by your settings, the product schedules and our data-protection commitments. It does not grant a public-display, advertising, sale or generalized model-training right in private Customer Content.
The permission continues only while needed to perform the Agreement, complete the applicable deletion cycle, preserve necessary evidence or comply with law. Permitted recipients may retain copies you already delivered to them; revoking a share cannot recall copies outside our control.
6.3 Customer authority and instructions
You must have the rights and lawful authority needed for the operations you request, including permissions concerning other depicted individuals where required. Merely appearing in a photograph does not necessarily establish copyright ownership. We remain responsible for processing within our own instructions and obligations; a customer representation does not eliminate Frameleaf’s legal responsibilities.
6.4 No private-media monetization
We will not sell private Customer Content, use it for targeted advertising, or use it to train general-purpose or cross-customer AI models. A materially different optional use would require a separate, specific affirmative agreement and any necessary consent from affected persons, not a silent change to these Master Terms. Operational measurements may be used to operate and improve reliability without granting rights to inspect private media or train on it.
6.5 Confidential handling
We will treat private Customer Content and non-public customer security information as confidential, limit access to a legitimate authorized purpose, and bind personnel and processing providers to appropriate confidentiality duties. Required legal disclosures follow the Law Enforcement and Subpoena Policy, the Privacy Notice and applicable data-protection obligations. Confidential treatment continues for as long as the information is retained; information lawfully made public without breach and independently public open-source material are not made confidential by this clause.
7. Privacy, encryption and security
Our Privacy Notice explains data handling. The Security, Retention and Deletion Schedule contains our baseline contractual safeguards and lifecycle commitments. Organization processing is additionally governed by the DPA. Encryption protects specified data at specified points; it is not a promise that every account field, metadata item, endpoint, processing job or administrator action is end-to-end encrypted.
Cloud Backup uses server-side encryption with customer-provided keys: the Library sends the key over HTTPS to the storage endpoint for content operations, while the Cloud account and coordination services do not receive the usable key. Optional key escrow holds a passphrase-wrapped copy that requires your recovery secret. Buddy Backup encrypts its payloads on the source server before transfer to the peer. The Backup Agreement explains these distinct boundaries and their recovery consequences. Cloud AI may require plaintext access to selected inputs. Enabling backup or relay alone does not authorize unrelated Cloud AI processing. Where we do not possess a decryption key, we cannot guarantee recovery of it or compliance with a demand to produce plaintext we cannot access.
We will use reasonable professional care in operating the Services, maintain the safeguards we expressly undertake, and manage our subcontractors for their assigned work. We do not disclaim those obligations merely because an infrastructure provider is involved. No system is immune from every compromise, outage, hardware fault or human error.
8. Payments and orders
The Subscription, Billing and Refund Terms govern fees, taxes, renewal, cancellation, refunds and payment disputes. Subscription purchases and renewals are non-refundable except as required by law or an express service remedy. Unused purchased AI credits are refundable on request under the Refund Policy, which controls inconsistent standard terms about that refundability. The AI terms additionally govern usage reservations and AI Credits. An Order will identify the seller, service, price, currency, billing interval, material limits and recurring-charge authorization. No purchase is implied merely by possessing a Frameleaf account. Frameleaf does not impose fees for exercising an AGPL license.
A change in billing contact does not transfer account ownership. Marketplace purchases may follow separate mandatory marketplace procedures, without diminishing our duties as the application developer or supplier where applicable.
9. Support, compatibility and service changes
9.1 Support scope
We provide support described in your Plan and required by law. Unless a signed Order states otherwise, support does not include administering your hardware, rebuilding an unsupported Library, supplying replacement disks, correcting third-party products or performing bespoke forensic recovery. We will explain material limits of proposed paid support before you authorize it. Remote access requires a scoped support authorization and may be revoked prospectively.
9.2 Updates
We may update proprietary service components for security, compatibility and functionality. Where reasonably practicable, we will give 30 days’ notice before a compatibility change requiring material customer action. Urgent security or legal changes may occur sooner, with an explanation as soon as appropriate. This does not authorize us to remotely modify an independently operated Library or destroy local files without your separate instruction.
9.3 Material reduction and withdrawal
We will not materially reduce an expressly purchased core feature during a prepaid term merely by editing documentation. Where a material reduction is necessary, we will provide advance notice where practicable, explain reasonable alternatives, and permit cancellation of the affected service with a proportionate refund for the unused paid period. Planned permanent withdrawal of a paid service ordinarily requires at least 60 days’ notice and an export opportunity. Unavoidable legal or urgent security restrictions may shorten notice, but not remove mandatory remedies or our obligation to mitigate loss where reasonably possible.
9.4 Evaluation features
A feature clearly identified before activation as beta, preview or experimental may change or fail more often and is not covered by an uptime SLA unless expressly agreed. Do not make it the only protection for irreplaceable data. We must still honor privacy, security, deletion and mandatory legal obligations. We will disclose any shorter trial retention period before content is submitted; otherwise the ordinary deletion schedule applies. Production paid functionality is not reclassified as beta retrospectively to avoid an obligation.
10. Suspension and termination
10.1 Proportionate suspension
We may suspend the affected portion of the Services where reasonably necessary to address a material breach, nonpayment under the Billing Terms, credible account compromise, unlawful activity, an immediate security threat, a binding legal requirement or serious interference with others. We will limit scope and duration reasonably, preserve unaffected access where safe, and provide the reason and a way to seek review unless prohibited or materially prejudicial to security or an investigation.
Routine billing delinquency will not cause immediate deletion. The warning and recovery periods in the Backup Agreement and Security, Retention and Deletion Schedule apply. Suspension alone does not extinguish AGPL rights, transfer ownership of content, authorize a remote wipe of Customer Systems, or make all previously purchased local app rights disappear.
10.2 Cure and termination for breach
For a remediable material breach, either party may terminate the affected service if the breach remains uncured 30 days after sufficiently detailed written notice. Frameleaf may act sooner for fraud, unlawful content, repeated serious violations, a non-remediable breach or an immediate threat, subject to mandatory law and proportionate data-preservation measures. Nonpayment follows the more specific Billing Terms.
10.3 Customer cancellation, closure and deletion
Canceling renewal, unlinking a server, closing a Cloud account and requesting account deletion are separate actions. Canceling renewal normally preserves paid access until the applicable entitlement ends. Unlinking revokes the server’s Cloud credentials and can start the managed backup deletion timetable.
Closing an account makes it inactive and signs out its sessions. Account records and the remaining AI wallet balance are retained; closure does not schedule their erasure. Existing backup storage is frozen, and reactivation requires support. Ordinary retention and credit-expiry rules continue to apply.
A deletion request starts a 30-day cancellation period. When erasure begins, account access and direct subscriptions end, identified personal records are erased, and the managed backup hold and purge timetable begins. Remaining AI wallet value is dealt with under the AI Terms, subject to mandatory rights. App Store and Google Play subscriptions must be canceled in the relevant store. The Security Schedule explains retained records, deferred erasure and notices. None of these actions instructs Frameleaf to erase your independently operated Library.
10.4 End-of-service effects
On expiration or termination, new paid operations stop as appropriate. Retrieval, preservation, deletion, refunds and outstanding accrued fees follow the applicable schedules. No general obligation to pay unused future consumer subscription periods arises from cancellation. We will return unused prepaid service amounts where termination without customer fault or a mandatory remedy requires it. We will not use a lien over private content to demand an undisclosed exit fee.
11. Warranties and limitations of service
11.1 Our express undertaking
Frameleaf will perform paid Services with reasonable skill and care and substantially in accordance with the express material service description. On a substantiated failure, we will investigate, use reasonable efforts to correct it, and provide the remedies expressly stated in the Agreement and required by law. This undertaking is not a guarantee that every file can be recovered, every generated output is correct, or every connection is uninterrupted.
11.2 Other warranties
EXCEPT FOR OUR EXPRESS UNDERTAKINGS AND WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED, SERVICES AND PROPRIETARY APPLICATIONS ARE PROVIDED WITHOUT ADDITIONAL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR UNINTERRUPTED OPERATION, TO THE EXTENT SUCH EXCLUSIONS ARE PERMITTED. OPEN-SOURCE COMPONENTS CARRY THEIR OWN LICENSE TERMS. A disclaimer does not negate an express security, backup or refund commitment made by Frameleaf.
11.3 Particular reliance
Absent a separate written arrangement, the Services are not a certified records archive, evidentiary chain-of-custody system, emergency service, medical device, regulated financial-records platform or business-associate service. Personal family photographs of a sensitive nature are not prohibited merely because they are sensitive; specialized regulated organizational processing requires the arrangements specified in the DPA and applicable schedules.
12. Liability allocation
12.1 Non-excludable matters
Nothing in the Agreement excludes or limits liability for fraud, willful misconduct, gross negligence where a limitation is prohibited, death or personal injury caused by negligence where non-excludable, or any other liability or remedy that applicable law does not permit the parties to exclude or limit. No limitation applies to a regulator’s powers or a person’s non-waivable statutory rights. Mandatory consumer protections apply notwithstanding any contrary language below.
12.2 Excluded categories
To the extent lawful, neither party is liable to the other for remote or unforeseeable losses, lost business profits, or indirect, incidental, special or consequential damages arising from the Agreement. For a consumer, this does not exclude reasonably foreseeable loss that cannot lawfully be excluded. Reasonable, documented costs to restore or reconstruct affected data following Frameleaf’s proven breach are treated as direct damages, not automatically excluded as consequential merely because they concern data.
12.3 General and elevated caps
Subject to Sections 12.1 and 12.4, each party’s aggregate liability arising from the Agreement is limited to the greater of (a) fees paid or payable to Frameleaf for the affected Services during the 12 months before the event first giving rise to the claim and (b) USD 100, or its equivalent in the purchase currency.
For Frameleaf’s breach of its express confidentiality, data-security, deletion or backup-preservation obligations, the aggregate cap instead is the greater of (a) twice those 12-month fees and (b) USD 1,000 or the equivalent. This elevated cap replaces, and does not add to, the general cap for the same loss. A signed business Order may specify higher caps. Related events with a common cause constitute one claim series, but unrelated later breaches are not artificially treated as the same event.
12.4 Scope and separate payment remedies
Accrued undisputed fees, mandatory refunds, restoration of erroneously consumed Credits and expressly awarded SLA credits are not damages subject to the caps. Mandatory transfer-clause and data-subject liability rights are unaffected. Marketplace addenda may allocate responsibilities that cannot be reduced by these caps. The Business Schedule specifies any separately negotiated indemnity caps. There is no double recovery for the same loss.
12.5 Mitigation
Each party must take reasonable steps to avoid unnecessary additional loss after becoming aware of a problem. A failure to keep an independent copy does not automatically eliminate Frameleaf’s liability for its own breach; causation, reasonable reliance, mitigation and mandatory law remain relevant.
13. Third-party claims
No general indemnity is imposed on individual consumers under these Master Terms. Business indemnities, including procedures and limitations, apply only under the Business Services Schedule. Each party remains responsible under applicable law for its own conduct. No term authorizes Frameleaf to settle a claim by admitting your wrongdoing or imposing a non-monetary obligation on you without your consent.
14. Intellectual property and feedback
Frameleaf and its licensors retain rights in proprietary Services and Applications; respective licensors retain rights in open-source components. No ownership claim is made over third-party marks or user media. You may provide voluntary product feedback. You grant Frameleaf a non-exclusive, worldwide, royalty-free right to use that feedback to develop and improve products, but not to disclose your confidential information, use your private media for training, or claim ownership of an unrelated invention. Public reviews, criticism and comparisons are not prohibited.
15. Legal demands and export controls
We evaluate requests for data or account action for legal sufficiency, scope and authority. We may disclose information we possess when lawfully required, preserve specified data, or provide a lawful emergency disclosure where permitted. All legal requests are subject to internal-counsel review and the notice, delayed-notice and challenge procedures in the Law Enforcement and Subpoena Policy. We will not promise disclosure of plaintext that we cannot decrypt. A mere private demand does not automatically entitle its sender to customer data.
Each party will comply with export-control and sanctions laws applicable to it. We may restrict a transaction or access where legally required. These restrictions govern service supply and proprietary software only to the extent lawful and do not add restrictions to an open-source license.
16. Disputes, governing law and consumer protection
16.1 Contact and informal resolution
Send a dispute notice to [email protected] or our United States correspondence address with your account identifier, relevant facts and requested resolution. We will attempt in good faith to resolve it. A suggested 30-day discussion period is not a barrier to seeking urgent relief, filing within a limitation period, using small claims, making a regulator complaint or exercising a statutory remedy.
16.2 Business disputes
For non-consumer disputes, Wyoming law governs, excluding conflict-of-laws rules, and the state courts in Laramie County, Wyoming, or the United States District Court for the District of Wyoming, as jurisdiction permits, have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.
16.3 Consumers
If you are a consumer, the Agreement does not deprive you of mandatory protection under the laws of your habitual residence. You may bring a claim in a court or tribunal available under mandatory consumer law, including an appropriate court where you live. Frameleaf will not require a consumer to litigate exclusively in Wyoming where that would defeat mandatory rights. The Agreement does not impose mandatory arbitration, a class-action waiver, a jury-trial waiver or a shortened contractual limitation period.
For residents of Quebec, mandatory Quebec law, language rights and consumer protections prevail. An English-language checkbox alone does not waive a requirement to supply a French version. Any required French version must be supplied before a valid choice to contract in another language. The Privacy Notice explains applicable regional privacy rights; it is not an exclusion of additional rights elsewhere.
17. Changes to the Agreement
We may make prospective changes for legal, security, operational or product reasons. Material adverse changes ordinarily require at least 30 days’ advance notice in a durable form and will not retroactively alter an accrued claim or completed transaction. We will obtain renewed affirmative agreement where required. Changes to a fixed prepaid commitment follow Section 9.3. A customer who rejects a material adverse change may cancel the affected service before it takes effect and obtain a proportionate refund where an existing paid commitment cannot be honored. Urgent changes required by law or security may take effect sooner with appropriate notice and preserved mandatory remedies.
Archived versions will identify their effective dates. We will not rely solely on an unannounced website edit to establish consent to a new payment authorization, a materially different use of private content, or a new dispute-resolution obligation.
18. General provisions and notices
18.1 Communications
Service, security, billing, legal and deletion notices may be sent to your registered email and displayed in the account. We will use additional available channels when reasonably warranted by the risk, but cannot ensure receipt if your contact information is inaccurate. Marketing consent is separate and may be withdrawn without disabling essential service notices. You may request an accessible or retainable copy of the Agreement.
18.2 Assignment and subcontracting
You may not transfer a paid service account without our reasonable approval, except where law or marketplace rules require otherwise. Frameleaf may assign the Agreement in a merger, reorganization or sale of the relevant business if the successor assumes the obligations, existing privacy commitments are preserved, and required notices and consents are provided. We may subcontract performance but remain responsible for our contractual duties. Assignment does not itself authorize new uses of personal data.
18.3 Events beyond reasonable control
Neither party is responsible for delay caused by an event genuinely beyond its reasonable control that could not reasonably have been prevented or mitigated, except for payment already due and obligations that cannot be excused by law. The affected party must use reasonable mitigation, communicate material effects and resume performance. A routine subcontractor failure, preventable failure to pay an infrastructure bill, or lack of funds is not automatically force majeure. If a paid service cannot be supplied for a prolonged period, the customer may end it and receive the unused prepaid amount, subject to accrued usage.
18.4 Interpretation and survival
The Agreement is the entire commercial agreement on its subject, without excluding liability for misrepresentation where unlawful. Purchase-order boilerplate does not vary it. If a provision is invalid, the remaining provisions continue to the extent lawful; an invalid term is not replaced with a harsher one. A waiver must be clear and applies only to its stated occasion. The parties are independent contractors. There are no third-party beneficiaries except as expressly provided by the Apple addendum, applicable transfer clauses or mandatory law. Ownership, accrued payment rights, privacy, deletion, confidentiality, liability, dispute and other provisions intended by their nature to survive continue for their necessary duration.
18.5 Contact
Send legal requests, legal notices and formal dispute correspondence to [email protected]. Contact Frameleaf for support, privacy, security, billing, copyright or abuse matters through frameleaf.app or [email protected]. State the subject of the request so it can be routed appropriately. Do not include passwords, usable encryption keys or unnecessary sensitive media.
Postal correspondence: Frameleaf, Inc., 14 Wall Street, Suite 2000, New York, NY 10005, United States. This is a correspondence address, not a representation about a registered agent or an agreement to accept court process by an otherwise invalid method.
Telephone: +1 (332) 287-1911.